Complaints

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MotoWorld , currently we don’t offer finance services and we are in the process of getting FCA approval.. All finance applications through Zuto are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by contacting us using at the address and telephone number above. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4 567.”

MotoWorld makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we are constantly looking at ways to improve our services by going the’ extra mile’.

However, even with the best relationships, sometimes there are disagreements.

MotoWorld is your first port of call should you feel that you have any issues with the service that we provide to you in relation to the vehicle. By filling in and submitting the form above, you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

In the event of an unresolved customer dispute we will refer you to Motor Codes Ltd – a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR procedure.Further details can be found at https://www.themotorombudsman.org or alternatively you can contact their advice line on 0800 692 0825.